Privacy Policy

1. Introduction

At SmartStay.app, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Information: This includes information by which you may be personally identified, such as name, email address, postal address, phone number, payment information, and other identifiers.
• Non-Personal Information: This includes information about your internet connection, the equipment you use to access our Service, and usage details.
• Location Data: With your consent, we may collect precise location data from your mobile device to provide location-based services.
• Transaction Information: Details of bookings, reservations, and other transactions you carry out through our Service.

3. How We Collect Information

We collect information from you when you:

• Register for an account
• Make a booking or reservation
• Complete forms on our Service
• Participate in promotions, surveys, or contests
• Communicate with us
• Use our mobile application

We also collect information automatically as you navigate through our Service. This may include usage details, IP addresses, device information, and information collected through cookies and other tracking technologies.

4. How We Use Your Information

We use the information we collect about you or that you provide to us:

• To provide, maintain, and improve our Service
• To process and complete your bookings and transactions
• To personalize your experience
• To communicate with you about your account, bookings, and other information
• To send you marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To conduct research and analysis to improve our Service
• To protect the security and integrity of our Service
• To fulfill any other purpose for which you provide the information

5. Information Sharing and Disclosure

We may disclose personal information that we collect or you provide:

• To Accommodation Providers: To facilitate your bookings and reservations.
• To Service Providers: We may share your information with third-party vendors, service providers, and other contractors who perform services on our behalf.
• For Business Transfers: If SmartStay.app is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• For Legal Purposes: To comply with any court order, law, or legal process, including to respond to any government or regulatory request, or if we believe disclosure is necessary to protect our rights, property, or safety.
• With Your Consent: We may also disclose your personal information for any other purpose with your consent.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. You are responsible for keeping your account password confidential. We urge you not to share your password with anyone.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or by other appropriate means. The date the Privacy Policy was last revised is identified at the top of the page.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].